Now In: Frequently Asked Questions

 

Here are answers to frequently asked questions. If you still need assistance please email us at CSR@SevenDeals.com. For checking on the status of your order, please visit our order tracking section.

 

1. How do I place an order?
Order online using our completely SECURE site.
All purchases are charged in US Dollars.

 

2. Is my credit card information secure?
Your credit card is safe with SevenDeals.com, because our site uses the latest encryption technology. When you order from SevenDeals.com, your credit card information is protected with digital certificates, secure commerce servers, and credit-card fraud detection software.

 

3. What are my shipping and handling charges?
Shipping rates can vary dramatically, depending on one or more of the following factors: Weight of the item; Size of the item; Number of items being shipped; Shipping method used; How fragile the item is; and the Zip code of the recipient. All shipping charges are calculated in real-time, so that you can see EXACTLY how much you will be charged before finalizing your order and entering your payment information. Please note that this charge will include both shipping AND handling, and will not match the exact shipping costs that we incur. To view the shipping charges, simply enter your shipping information into our order form. You will clearly see the total cost, including shipping, at which point you are always welcome to go back and try a different shipping method. If a customer enters their shipping address incorrectly, then we will add an additional $5.00 address correction charge to the total.

 

4. What are the shipping and handling charges for international orders?
In addition to a higher shipping charge for orders shipped outside of the United States, there may also be duties and/or import taxes charged by your country's customs department when the item is delivered. Payment of these extra charges are the sole responsibility of the customer. These taxes are not included in your SevenDeals.com order total. These charges vary by country and by the value of the item(s) being shipped. Import taxes are not charged for Guam, Puerto Rico, APO or FPO addresses, or for any other U.S. territory

 

5. When will my order ship?
At the bottom of each of our item pages we list the product's availability. Most of our products ship within one business day of placing an order, unless the product availability indicates otherwise. If for any reason we are expecting shipping delays this will be noted in the product availability. We constantly update our website to ensure that you are completely informed about your purchase. Please note that if you selected US Mail as a shipping method (to either a PO Box, an APO address, Alaska, or Hawaii) there could be up to a 3 day delay before your order is shipped.

 

6. How do I track my order?
Tracking information will typically be emailed to you the day after your item ships. Be sure to refer to the Product Availability to determine when your item should ship. All orders shipped via US Mail will not receive a tracking number or confirmation. We can only guarantee shipment and provide tracking numbers for UPS orders. SevenDeals.com will not be liable for any lost or misplaced mail if the item was shipped via the United States Postal Service. We suggest you use a physical address (instead of a PO Box) and select UPS as your shipping method, so that your package can be tracked. You can also use your order number to track your order online.

 

7. What is the return policy?
We will gladly accept any return within 30 days, provided the item is in new or like-new condition. We will only issue a refund or send a replacement as needed once the item has been received in our warehouse.

 

Exceptions to our return policy:

Consumable items (such as hair removal creams, tanning lotions, lipstick, or any other product that can be diminished or used up) are not returnable once they have been opened. However, we will accept a return for any unused and unopened consumable item.
We will be charging a 50% restocking fee on all opened videos, DVDs and books.
All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 30-day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used).

Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we will not issue you a refund or send you a replacement. Such a return also will not be sent back to you.

Send all returns via a GROUND method that can be tracked (UPS ground / USPS Priority mail) to:

SevenDeals.com
P.O. Box 197
3910 Anderson Rd
Morrow, OH 45152. USA

 

Along with your return, be sure to include the following:

Your order number and/or your complete name, address, and email address
RMA (Return Merchandise Authorization) Number should be mentioned outside the box.
A detailed explanation regarding your reason for returning the item(s)
Information about whether you would like a refund or a replacement
Refunds will appear on your credit card statement within 10 business days. Refunds for those who have paid via check or money order may take up to 3 weeks to arrive. We are unable to reimburse you for service fees charged by third parties, such as Mail Boxes Etc. Otherwise, shipping and handling costs are non-refundable.

 

8. Can I pay by Check or Money Order?
Yes. However, we must receive your payment before we can ship your order. Checks take up to 21 days to clear, and will delay your order substantially. For immediate shipping, we suggest you pay with a money order or cashier's check. Send your payment for the total amount (be sure to include shipping/handling costs, which will be visible on the online order form) to:

H. E Long Company
P.O. Box 197
Morrow, OH 45152

Please make your check or money order (in US dollars only) payable to H. E Long Company

 

9. How do I get a coupon?
From time to time, SevenDeals.com offers various discounts and coupons. These coupons are either advertised online, or are mailed to repeat customers. Because our coupons are constantly changing, we cannot send coupons to customers who request them. Frequently, we discount our prices so that everyone can benefit without using a coupon. Keep your eyes open for our special discounts on various products! You'll find some amazing deals. SevenDeals.com reserves the right to change or cancel a coupon at any time, at our discretion.

 

10. How can I submit a request for a new product, which is not currently available on SevenDeals.com?
At SevenDeals.com, we are committed to providing you with superior products and service. We believe that your feedback is important to our success - and we would be happy to take your suggestions for new products. Please submit your new product requests by email, to sales@SevenDeals.com, for consideration for future product releases.